Customer Satisfaction Guarantee
At Simply Hair, our priority is ensuring every client feels confident, cared for and happy with their experience.
If something hasn't met your expectations, we kindly ask that you contact us within 7 days of your appointment by email, telephone or in person so that we have the opportunity to understand your concerns and find the most appropriate way forward.
We will listen to your concerns and review the relevant details of your appointment before recommending an appropriate resolution.
Depending on the circumstances, this may include a review appointment, adjustment or corrective service, further consultation, advice, goodwill gesture or, where appropriate, a partial or full refund.
Where an adjustment or corrective service is appropriate, we will work with you to arrange this as promptly as reasonably possible.
Our aim is always to resolve concerns fairly, professionally and with care, while finding the most appropriate outcome for both the client and the service provided.
We believe the best client relationships are built not only on getting things right, but on how we respond when something hasn't gone as expected.