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At Simply Hair we advise everyone to pre book their appointments.  Mainly to ensure you have the right time, the level of stylist and product reserved especially for you.

We do get extremely busy, so our salon policies are in place to keep us organised and we can always deliver an outstanding customer service.

We absolutely understand things happen unexpectedly and rescheduling your appointment becomes necessary.

 

We respectfully request a minimum of 48 hours notice for cancellations.  Any time after 48 hours will seriously affect our chances of us being able to re sell the cancelled appointment slot and may result in a cancellation charge.

Reminder

An email is sent 10 days prior to your appointment.. The date and time and a booking link to pay your salon deposit is available on this email. (please note if you are one of our members for blow-dry or maintenance memberships, or are one of our models for training, then you don not need to pay a deposit)

A text message reminder will be sent 72 hours prior to your appointment.  

This message gives the customer an opportunity to be reminded, and if there is an issue, the customer has the time to call to rearrange or cancel.

Cancellation charges

Should you need to cancel your appointment with short notice (within 48 hours) we will do our utmost to re sell the appointment.

If the appointment is not filled, then you will get charged a late cancellation fee.

We will only ever charge a cancellation fee which is fair and covers the loss of the cancelled appointment.  

How to pay a late cancellation fee:​​

  • We will either deduct this from your pre paid deposit

  • Or send you a payment link to pay online

  • Or add the charge to your next appointment

Deposits

PLEASE NOTE THAT WE WILL BE CHANGING TO CARD CAPTURE FROM 26TH SEPTEMBER 2023

We kindly request a small deposit to be made at the time of booking.

This deposit will be allocated to your account to be redeemed off the final balance of your hair appointment.

If your appointment has been made without a deposit then you will receive an email reminder to pay your deposit electronically.  Please ensure your details are correct and up to date.

Deposits will be refunded as follows:

  • If you cancel your appointment up to 48 hours before your appointment you will receive 100% refund or the deposit will be carried over to your next appointment

  • If you cancel between 48 hours and the time of your appointment then a refund will not be automatically authorised

'We will make every endeavour to fill the cancelled appointment with another full paying service.  If we are able to fill the cancelled appointment then the deposit will be refunded or carried over to the next appointment.'

  • If we have not been able to fill the appointment then the deposit will be retained by the salon to cover the expenses of the cancelled appointment.

 

Hair Extensions

 

Following your consultation for hair extensions we will provide a quote for the cost of hair and products plus a quote for fitting.

 

The cost of the hair and products is payable upfront and is non refundable.  As once this is ordered it cannot be returned.

 

The cost of the fitting is payable on the day of the appointment.

 

The cost of fitting is payable with a 50% deposit upon booking.

 

Weddings

Wedding hair appointments are booked following a consultation.

 

A £100 deposit is required to secure your wedding artist at the time of booking.  Full payment will be required 2 weeks prior to your event.

 

Wedding deposits will be refunded as follows:

 

  • Up to 1 month before your wedding date: 100% refund or carried over to a new booking.

  • Between 1 month and 2 weeks prior to your wedding date: 50% refund or carried over to a new booking.

  • Up to 2 weeks prior to your wedding date: No refund.
     

Cancellation and Deposit Policy

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