simply hair.

Welcome to the Simply Hair Maintenance Membership!

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This exclusive membership is designed to provide you with consistent, high-quality hair care while offering amazing perks. Please review the terms and conditions below to ensure you get the most out of your membership.

 

 

Membership Benefits

• Price lock on the current year's service prices.

• 10% off all homecare products.

• Complimentary birthday blow dry.

• Priority booking for Christmas and other key dates.

• Flexibility to pre-book your appointments for the entire year.

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Membership Details

1. Eligibility

   • The Maintenance Membership is available with our employed stylists. Once you’ve selected your stylist, we kindly ask that you remain with them for consistency throughout the year.

2. Payments

   • Monthly payments will be processed on the same date each month.

   • The membership cost will be reviewed annually and may be adjusted to reflect changes in service pricing.

   • Non-payment will result in suspension of your membership until the issue is resolved.

3. Services and Adjustments

   • Cancellation:
     You may cancel your membership at any time. However, all services received to date must be fully paid for at their standard rates before the cancellation is processed.

   • Service Changes:
     If you change the services included in your membership on the day of scheduled appointment, any additional costs must be paid at the time of the appointment. Please Email us 3 weeks in advance for any changes you wish to make to your plan so we can adjust your plan accordingly.

   • What’s Included

     Your membership includes only the services agreed upon during your initial consultation. Any additional services, upgrades, treatments, or product purchases will be charged separately at our standard rates.

   • Appointment Frequency Expectations: Appointments included in your membership must be used within the agreed frequency (e.g., every 6–8 weeks). Failure to attend or reschedule within this timeframe may result in loss of that service for the period.

   • Vish Surcharge:
     Should additional colour be required beyond what is included in your standard service, a surcharge will be applied. This will be calculated using the Vish system and charged accordingly.

   • Alternative Stylists:
     In the event of sickness, a late cancellation, or lack of availability, we may need to offer an alternative stylist to ensure your appointment is fulfilled. If this occurs, no refunds or price adjustments will be made for any differences in the stylist’s pricing tier.

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Booking and Rescheduling

We will pre-book your appointments for the year to secure preferred dates and times.

• Please provide your availability, preferred days/times, and any key dates (e.g. holidays or work commitments) in advance so we can create your schedule.

• If a booked service is cancelled, it must be rescheduled to meet the agreed service frequency.

• In the event of staff sickness or holiday, we will do our best to accommodate your appointment with minimal disruption.

1. Additional Services
   Any services outside your membership package will be charged separately at our standard rates.

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Membership Policies

• Refunds
  No refunds are issued for unused services within the membership term.

• Changes to Terms
  Simply Hair reserves the right to update these terms. You will be notified of any changes in advance.

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How to Access Your Benefits

• Use your discount on homecare products anytime during your membership by informing your stylist or reception.

• To enjoy your complimentary birthday blow dry, please provide your date of birth when signing up so we can schedule this for you.  

• We will pre‑book all of your annual appointments for you. Please ensure you provide your availability, preferred days/times, and any important dates (holidays, events, work patterns) during your initial consultation so we can plan your schedule accurately.