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Important Information

We want to inform you that we are making a significant upgrade to our salon software by transitioning to Vagaro, a trusted and cutting-edge salon management system. This change is a part of our ongoing commitment to providing you with the best possible experience during your visits to our salon.

What You Need to Know:

Appointment Transition

Your appointments are important to us, and we want to assure you that all your existing appointments will seamlessly transfer to our new Vagaro system. You don't need to take any action; your appointment details will be moved over automatically.

Card Capture for Appointment Security

In our pursuit of a more streamlined booking process, we will be implementing a new method for securing your appointments. Instead of taking a deposit, we will use card capture to confirm your appointment. Please rest assured that this is a safe and secure way to protect your booking.

Data Security

 

We take the security of your personal information very seriously. Vagaro utilizes highly advanced encryption technology to ensure that your data remains protected at all times. Your privacy and security are of utmost importance to us.

Cancellation and No-Show Policy:

Our existing cancellation and no-show policy remains in effect, and you can review it [here] We appreciate your understanding and cooperation in this regard.

Online Booking:

Our online booking feature will be temporarily switched off during the transition period. We expect to have it back up and running by 27th September 2023. In the meantime, if you need to make an appointment or make changes to an existing one, please reach out to us via email at appointments@simplyhairchelmsford.co.uk.

Transition Period:

As with any significant software transition, we anticipate some teething problems during the initial stages. We kindly request your patience and understanding as we work diligently to make this transition as smooth as possible. Your feedback is invaluable to us, so please feel free to share any concerns or suggestions you may have.

This transition to Vagaro will enable us to better serve you and enhance your salon experience. We can't wait to unveil the improved features and benefits this change will bring.

Thank you for your continued support and cooperation in the transition.

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