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Thank you for agreeing to be one of our Secret Shoppers. This is a online starting point.  Please fill this form out to the best of your ability.  If you get stuck please email us directly hello@simplyhairchelmsford.co.uk

SECTION 1: ONLINE & BOOKING EXPERIENCE

When you first landed on the website, what was your immediate impression? 

Did the website feel like a premium salon?
Would you trust this salon with your hair?
Would you book based on the website alone?

SECTION 2: ARRIVAL & FIRST IMPRESSION

SECTION 3: CONSULTATION

What questions did they ask you? Did they ask about: Required
Did they clearly explain: Required

SECTION 4: STYLIST PERFORMANCE

SECTION 5: TEAM & SALON CULTURE

SECTION 6: CUSTOMER CARE & COMFORT

SECTION 7: THE RESULT

SECTION 8: AFTERCARE & EXPERT GUIDANCE

SECTION 9: OVERALL EXPERIENCE

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